How To Create and Implement Restaurant Service Standards? | BTRESTRO

How To Create and Implement Restaurant Service Standards? | BTRESTRO

Running a restaurant is no more just about the food. People come into restaurants hoping for a good level of service from the staff members. In order to be the best, it’s crucial for restaurants' service standards to make sure that they are meeting the customer’s expectations.

Popularity, apealling food, and ambience might be what makes people step into your restaurant, but it’s the quality of service and customer satisfaction that makes them come back. Without it, your restaurant is missing out on the secret to success.

It’s not new that customers like to be quality service, and are more likely to warm up to your business if you make that extra bit of effort towards making their dining experience feel remarkable. Small gestures like active check-ups during their meal, or even just a polite conversation could go a long way in building a fast customer base.

While restaurants have started to recognize the importance of good customer service, the one thing that is hard to find is stability. It’s almost easy to provide high-quality service in one day, however, to make sure that you maintain your restaurant’s standards in every single meeting. Lack of stability makes it almost difficult to hold on to your customers who walk into your restaurant expecting the same quality of service they received on the first meeting and walk out disappointed because it no longer matches their expectations.

Given that a 10% jump in return customers can increase profits by up to90%, losing them due to a lack of consistency can remarkably impact your restaurant’s success.

How then, do you make sure that you don't just impress customers the first time, but every time, the same way?

 

That’s where restaurant standards become effective- 

1. Keep a manual to guide your staff

A  manual is one of the handiest tools to maintain restaurant standards. It’s a manual that contains the processes and plan of action for every single phase of your restaurant and describes how everything should be done. For example, an operational manual will make sure that the front house employees always polished the tables and chairs in the same way, regardless of who is carrying out the task. Or the customized service your customers love and come back for will always be the same, even if the person delivering the service changes.

2. Keep track of restaurant reviews

Guest feedback provides people searching for insight into the diner’s experience and helps them best understand the current status of their staff’s work. Keeping track of reviews is a crucial way to know whether the standards are being met or not by staff. Negative reviews can help identify where we are lagging in service and where your staff needs more training to provide remember able customer service.

3. Communicate with your staff

Having an operational manual with restaurant standards is a great starting plan. But it’s of no use when the standards are not communicated with your staff. Make sure your team is well educated about the standards you aim to maintain at your restaurant and the significance of maintaining them steadily. Unless they’re not aware of the value of the benchmark restaurant standards, they are unlikely to dedicate efforts and time toward maintaining them.